Information Highways

Gaining velocity with the content management lifecycle

April 6, 2005 – 4:19 am
How can you effectively manage your electronic content assets to meet ever-changing business needs? Learn how the CIBC Knowledge Network (CKN) met this challenge by introducing a content lifecycle strategy to improve the management of its learning and information assets. Join Michele Fleet and Cheryl Schuster as they explore the different stages of the CKN product management approach, including idea generation, content development, product launch and evaluation. Share lessons learned with respect to marketing and client relation techniques. Learn how CKN focused its content portfolio and positioned itself to address key issues such as return on investment and the ability of employees to access the right set of resources when they need them. Speaker(s): Fleet, Michele, CIBC Knowledge Network Schuster, Cheryl, CIBC Knowledge Network Corporate Sponsor: LexisNexis Canada

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Re tooling for speed: The hype and reality of web search tools

April 6, 2005 – 4:18 am
New Web tools -- search engines, metasearch engines, catalogs, and directories -- meet our eyeballs on a regular basis. Many arrive with a great deal of hype, some of it legitimate, much of it exaggerated. How can we effectively assess Web search tools in order to determine if they can stand alongside other Web search essentials? Rita Vine, principal of Workingfaster (www.workingfaster.com) shares the criteria she uses for search tool assessment, plus helpful methods for evaluating new search tools. Speaker(s): Vine, Rita, Working Faster Association Sponsor: Special Libraries Association

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Designing for a mobile market

April 6, 2005 – 4:18 am
Designing effective learning experiences for a mobile market forces a re-examination of the instructional design principles normally associated with the content development process. Several significant issues affect the design process in the new mobile learning (m-learning) world: constantly changing PDA devices, uncertainties surrounding the type(s) of content that could work, the complexities of learner support resources, and, of course, the costs for m-learning production. Given these variables, how can instructional design principles apply to a moving target? Moreover, how can learner and content provider expectations for a satisfying and, ultimately, successful learning experience be met? Join Bev Pasian, president, BODEC Inc. to explore these questions against the backdrop of the �Mobile Learning Project�, a pioneering m-learning educational experience that involved a consortium of educational and technological companies lead by McGraw-Hill Ryerson Ltd. Speaker(s): Pasian, Bev, President, BODEC Inc. Corporate Sponsor: Canadian Enterprise eLearning Alliance (CeLEA)

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Intranets As Conduits for Fusion: Merging Companies, Merging Intranets

April 6, 2005 – 4:17 am
The announcement that Manulife Financial would merge with two other companies to create North America's second largest insurance company triggered a merger process of another kind - an intranet merger. In this candid case study, Manulife's internal communications director and their lead consultant will walk you through the process of establishing a proven, timely, and effective common intranet platform for all employees in all areas at minimal cost. Learn how the companies worked together to overcome challenges or find concessions to deliver an integrated company intranet portal on a short timeline. You'll learn how the company addressed all facets of merging the intranets of three entities, including technology, culture and strategic planning. Speaker(s): Wong Ferris, Jane, Director, Internal Communications Manulife Porco, Carmine, Vice President, Prescient Digital Media

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Anytime, anywhere access to patient information

April 6, 2005 – 4:16 am
The healthcare industry is well on its way to a long and exciting ride into eHealthcare territory. Many twists and turns are ahead. One turn is towards online patient records. Electronic Health Records systems and supporting business work flows, are only the beginning. Improved health information management has the potential to completely redefine clinical care processes. Some healthcare organizations are just beginning their journey while others have been navigating this highway for some time. In this case study Peggy van Wyck, senior consultant and project leader for the Hamilton Health Sciences Digital Records Project, will present their experience. Hamilton Health Sciences, the second largest merged multi-site academic health science centre in Ontario, is well along in their transition from the use of a laborious paper-based health record to an online record that provides patient information concurrently to multiple users, anytime, anywhere. Speaker(s): Van Wyck, Peggy, Project Leader, Hamilton Health Sciences

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Optimizing content & process technology to fuel business decisions

April 6, 2005 – 4:16 am
Business today is constantly pressured to deliver products and services economically and efficiently while ensuring the relevancy of those products and services. Retaining market share and staying on top of new trends demands that organizations have an excellent understanding of market trends and how their organization can nimbly respond to those trends. Businesses have long relied on industry analysts to understand the market. To plan and respond, they have largely utilized business intelligence and data warehousing technologies. The advent of content management and business process management technologies as true infrastructure technologies enables business to leverage these tools to provide additional data. Join Marcia Douglas, senior manager, Bearing Point as she identifies what business intelligence data can be obtained through effective deployment of content and business process technologies and how companies can optimize these tools to fuel business decision making. Speaker(s): Douglas, Marcia, Senior Manager, Bearing Point

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Technologies for integrating knowledge flows: Rebuilding organizations as complex adaptive learning systems

April 6, 2005 – 4:15 am
Knowledge is not distributed evenly within or between organizations. In most organizations, various clusters of actors (including computer programs) hold information and knowledge resources that are only shared among a small group of connected actors. Yet, in an �on-demand� world, clients of organizations often want rapid responses that require pulling information and knowledge from different parts of an organization, and from sources beyond the organization. Join Dr.Gary Woodill as he presents how enterprise information portal technology can facilitate the improvement of knowledge flows throughout an organization, by integrating knowledge resources and making them widely available. Through the use of case studies, this presentation will explore how organizations can transform themselves with the use of integrative information and learning technology. Speaker(s): Woodill, Gary Dr., Chief Learning Officer, Operitel Corporation Corporate Sponsor: Canadian Enterprise eLearning Alliance (CeLEA)

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Serving the changing enterprise: Evolution and strategic value of intranets

April 6, 2005 – 4:14 am
Today change is the only constant as organizations re-invent themselves in the midst of mergers and acquisitions or in response to market demands. Although often overlooked, intranets can be employed as strategic tools to smooth organizational metamorphosis. Using the integration of two major financial institutions as the model, this session will explore the ways to leverage intranets as both change agents and enablers. By the end of this session, delegates will better appreciate the strategic value of intranets, have learned new ways to employ intranets, and better understand the dependency between optimal information usage and the culture of the organization. Speaker(s): Benninger, Mary Lynn, President, Benninger Alliance Incorporation Association Sponsor: AIIM

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Enterprise content management: the CNO experience

April 6, 2005 – 4:14 am
The College of Nurses of Ontario (CNO) is the governing body for the 140,000 registered nurses (RNs) and registered practical nurses (RPNs) in Ontario. The College regulates the nursing profession to protect the public interest. This session will explore the College�s enterprise content management initiative. We will review the strategies, technologies, tools, and methods that are being introduced to identify, capture, retrieve, share, manage, preserve, and deliver content. We will address the ways that the CNO is implementing content management in support of the complex and changing needs of both its internal and external stakeholders. We will also address the challenges of balancing the protection of intellectual property with the need to contribute to external bodies of knowledge in healthcare and health human resources. Speaker(s): Stanford, Cathy, College of Nurses of Ontario Association Sponsor: Toronto Chapter of ARMA International

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Working without a wire: Service delivery in the mobile age

April 6, 2005 – 4:13 am
Launched in 2002, the Government of Canada Wireless Portal envisioned a service that would be more than just a wireless �version� of the Government of Canada Site. The portal�s primary goal was to provide a single delivery and access point for the Government of Canada�s wireless information and services. With three years experience under their belts the portal�s producers are in a unique position to share the challenges of delivering services through the wireless medium while exploring how the model differs from the more traditional approach of on-line information service and delivery. A focus on the technical aspects of wireless service delivery is complimented by an exploration of more strategic elements such as the challenges and benefits of cross organizational collaboration, the importance of user feedback and the value of research in developing practical and responsive solutions for user needs. Speaker(s): Teasdale, Melissa, Head, Operations Canada Site, PWGSC Association Sponsor: Special Libraries ...

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