Information Highways

Best practices for selecting e-content solutions: Issues, Trends and Practices

The report identifies the analytical tools used by the e-content industry and its customers to evaluate the feasibility of implementing e-content solutions such as knowledge management, content management, document management, research information services, and e-learning.

Corporate members of the Institute were  interviewed to identify current tools used by the industry to help clients calculate the ROI of e-content projects.  Selected professional members were interviewed to identify the most effective tools and techniques currently used to evaluate the feasibility of e-content projects.  A larger group of professional members were surveyed to confirm the results of the interviews.

A one-day seminar informed corporate and professional members on how to bridge the gap between industry practices and user expectations.