Information Highways

The power of information & knowledge: Fuelling change and service delivery in the Ontario government

Information and knowledge management play a large and evolving role in the both the public and private sectors. Governments, like their private enterprise counterparts, have embraced technology to improve the delivery of existing services. Building upon this early experience, emerging innovations have also greatly enhanced the role that information and knowledge can play in transforming what governments and private enterprises can potentially do to interact with citizens, clients, stakeholders and partners. With the increasing levels of sophistication required to implement e-Government initiatives, it is important for public sector managers to understand the drivers for these changes as well as the changing public policy environment.

Nilam Bedi, Manager, Strategic Business Services of the Ministry of Municipal Affairs and Housing will lead an informative and multifaceted panel presentation involving information and knowledge management strategists from the Office of Chief Corporate Information Office, Community Services I&IT Cluster and the Ministry of Municipal Affairs & Housing.
Presenters will draw upon examples from the Ontario Public Sector to illustrate:

- Trends in information, knowledge sharing and collaboration
- Factors that are driving innovative approaches to service delivery, citizen engagement and public policy.
- Policy and strategic issues around IM/KM in the public sector
- The use of information to fuel collaboration with the partners in public and private sectors.

The afternoon will be rounded out with a panel discussion where participants will outline the role of knowledge and information in their particular organizations and respond to questions from the audience.

Speaker(s): Langhout, Rose
Bilyk, Walter
Moderator: Bedi, Nilam, Strategic Business Services, Ministry of Municipal Affairs and Housing