Information Highways

Intelligence & innovation from narrative & networking

Knowledge management initiatives are often directed towards incomplete objectives. They sometimes lack key input ingredients and, too often, they fail to balance technology with human behaviour, motivation and corporate culture. Join Alan Breakspear, President of Ibis Research Inc., for this dynamic, interactive presentation/workshop and explore ways to improve the communication and implementation of KM strategies. Learn about achievable KM outcomes, in terms of Intelligence (future-oriented strategic decision support) and Innovation (new processes, discoveries, products, services), in ways that employees and other stakeholders can readily adopt. Using case studies, he will discuss new approaches to social network analysis; the role of narrative (story and anecdote) in storing and transferring knowledge in an organization; and the interaction of people in organizations and communities as complex adaptive systems.